General Manager. 2023 The EXCHANGE. The Exchange will continue to safeguard the confidentiality of this data. Take the POGs to the nearest Exchange for immediate cash reimbursement. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. Good work environment, but very low pay Sun 1000-1700, 813 840 0511 Shop Army & Air Force Exchange Service DEALS CLEARANCE WEEKLY AD Tyndall Main Exchange Tyndall Main Exchange 220 Mall Lane, Suite 2 Building 950 Tyndall AFB , FL 324035555 United States Store Hours: Mon-Fri 0900-1700 Sat 0900-1700 Sun Closed Phone: 850-286-5880 HR Office (850) 678-7111 Ext 227 Food Court COVID-19 Notice The Military Star card is accepted at all Exchange activities. AAFES Logistics Customer Service Contacts . We also generate over $420,000 annually to Fairchild AFB MWR Programs. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. How is AAFES Base Exchange rated? You truly get a return on your shopping investment when visiting your local Exchange. Exchange Quick Facts. 036-868-2280. javascript must be enabled for the correct page display. Money was decent. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. Other 220 Mall Lane, Suite 2 The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. Get exclusive email-only offers and advance notice about sales & events. We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. Sustainability. PO Box 660202 101 W. Spaatz Rd. See details and enter for your chance to win! or those that use passive collection jars at cash registers or other customer service . 2023 The EXCHANGE, You can also search by City/State or Base Name. Of those, 53 are located here at HQ Exchange. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. Customers are charged the advertised price and the item is shipped. Jimmie BurrisGeneral ManagerFairchild AFB. They do so hoping that this practice will encourage customers to keep doing business with them. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. Hours Not Provided Serving the Rugged Professional", Survivor Outreach Services | Total Army Sponsorship | Safety, Human Resources | Civilian Expeditionary Workforce, U.S. Army Environmental Command | Assistant Secretary of the Army for Installations, Energy & Environment, 174th Infantry Brigade, First Army Division East, 325th Expeditionary Military Intelligence Battalion, AAAFES Army and Air Force Exchange Service - AAFES, Army Reserve Career Division 1st Battalion, Det 1, 3200th Strategic Intelligence Group, U.S. Army CID, Major Procurement Fraud Unit (MPFU), U.S. Army Corps of Engineers - New England District, Assistant Secretary of the Army for Installations, Energy & Environment. 2023 The EXCHANGE. JB Lewis-McChord, WA 984331672 Sustainability. Okinawa, 1-512-672-7560 lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. Management was pretty good and understanding. In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. We appreciate your patronage and consider our military and their families to be the best customers in the world. Bldg 4250 Clear Creek Blvd Shopping the Exchange pays dividends! This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. See details and enter for your chance to win! We are especially proud to serve one of the largest retiree communities in CONUS. We are not authorized to sell fuel below our dispensed cost. Unknown In addition each facility has customer comments cards. History and Mission. Rounding to the nearest nickel has been used in American Military communities overseas since 1980. Active Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. General Manager In addition each facility has customer comments cards. Each facility manager is empowered to work with you, should you have any questions or concerns. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right price; while providing you the very best customer service possible. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. Main Store Bldg. PRIVACY ACT OF 1974: Disclosure of personal information is solicited by Title 5, United States Code, Section 301, and is voluntary. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. Marine Corps The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Steven Smith Additional information can be found online under the Privacy Notice link located at the bottom of this page. HR Office (253) 964-2522. About My Order. Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) Welcome to Tyndall AFB located in the panhandle of Florida. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. AAFES supports an extremely mobile customer base. The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. Our goal is to have all advertised sale merchandise available at the time of the sales event. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). If you are interested in joining our team and have a desire to serve. The Exchange is in business to serve soldiers, airmen and their families around the world. Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. 125 were here. We appreciate the military customer, families, civilians, and other DoD personnel that are authorized to shop our facilities. Do you have something to contribute? AAFES Taco Bell TAKEAWAY ONLY . Air Force Ft Hood, TX 765440000 The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. Mon-Fri 0900-2000; Sun 1000-1800 Base . AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. If you would like a response on your comment, please provide current contact information below. Product Recalls & Alerts. See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. You barely have time to take a lunch Was this review helpful? See details and enter for your chance to win! The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. About My Order. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. See details and enter for your chance to win! To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). Email: [email protected]: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. Coast Guard As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). 1. Exception will be made for customers who were deployed upon presentation of orders. AAFES Pizza Hut TAKEAWAY ONLY . Get exclusive email-only offers and advance notice about sales & events. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Chris DeBrier August 14, 2017. Lousy hours and limited selection. Get exclusive email-only offers and advance notice about sales & events. You will be contacted about your comment within five working days. Each situation is handled individually to ensure customer satisfaction. Once the identity has been verified, customers are advised to establish their own Username / Password. Please allow us to explain our overseas gas pricing policy. 2023 The EXCHANGE, You can also search by City/State or Base Name. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. Sheila Clark General ManagerTyndall AFB Exchange. If you have left Italy, please mail your coupons to the address below. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. Contact Us. APO, AP 96378-5163 Mon 0700-2100 Sat 0800-2100 . We serve as a partner with the MWR community to improve the quality of life for today's military family. (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Waco DC Customer Service . See details and enter for your chance to win! If you are residing in Italy, the refund can be done at any Exchange facility in Italy. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. I truly look forward to hearing from you. If the system is clear, no record is kept of the inquiry. Exchange By The Numbers. Our "round-up, round-down" policy applies only to cash purchases. Contact Us. Let us hear from you! Please feel free to email me. We are proud to serve the best customers in the world here at the Great Place. VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. Exchange Post. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? . Sun 0900-1800, 254-532-7200 4,173,366 reviews on ConsumerAffairs are verified. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: [email protected] Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds Sometimes there was a slight difference in the features offeredor our price for the item included accessoriesor our warranty was better. Sat 0900-1800 Military Clothing Sales with the Stripes Alterations shop is also located inside the Main Exchange. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Clear Creek Exchange Here on Okinawa, the Exchange Team appreciates your patronage and consider our customers as the best in the world. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. HR Office 813-840-0601. The Defense Commissary Agency (DeCA) is an "appropriated fund" activity. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. About the Exchange. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. Matthew A. Beatty General Manager(253) 964-5955. See details and enter for your chance to win! . javascript must be enabled for the correct page display. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Civilian Management was disconnected from their workers. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. Get exclusive email-only offers and advance notice about sales & events. When customers spend money at outside stores, it means less money for the MWR activities. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Guard/Reserve Customer Service. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - Helping improve the quality of life for military families has guided us for many years and has propelled us into a second century of service. Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. An even exchange or refund can be made within 90 days, except as follows. 104). Get exclusive email-only offers and advance notice about sales & events. Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. Dan Daniel DC Customer Service Office: (757) 888-2827. Atlanta DC Customer Service Office: (404) 469-5267. Warranties. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Olympic Services Mall Facilities: Bldg. Have an item to return? 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. Visit your Exchange facilities. Charlyne CJ Morganfield The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. If you haven't already, please go to your favorite exchange and try to create an account. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. In 2006, the Exchange Catalog and Exchange Online store offered customers more. We require contact information to ensure our reviewers are real. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. Our Exchange facilities are located off exits 119 - 125 from I-5. DSN 318-430-1168. AAFES is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees and their families at competitively low prices. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. that traditional brick-and-mortar businesses do. Corporate Communications Editor / Staff Historian AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. Returns & Exchanges. Dallas, TX 75266-0202 United States, Mon-Fri 0900-2000 Mon-Fri 0800-1700 Sat 0900-1400 Sun Closed Or visit docsdental.health Janz Medical Supply (813) 443-8852 Mon-Fri 0900-1800 Sat (Appointment Only) Sun Closed Barber Shop (813) 840-0087 Mon-Fri 0730-1800 Sat 0900-1600 Sun 1000-1600 Stylique Salon (813) 840-0525 Mon-Fri 0900-1700 Sat 0900-1600 Sun Closed General Nutrition Centers (813) 840-2505 Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. We are focused on customer service and overall guest satisfaction. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. Co-workers make the work more enjoyable, but pay was not great. Our concessionaires are civilian-owned businesses and they must comply with state tax laws. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. Warranties. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. We must also avoid unnecessary risk of liability that could divert resources from the dividend. In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. 3108 N Boundary Blvd The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. Get exclusive email-only offers and advance notice about sales & events. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. Navy AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. Store offered customers more can subscribe the Defense Commissary Agency ( DeCA ) is an `` appropriated fund ''.... 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